🦸♀️ Hey there, cosplay heroes! Welcome to the OneHeroSuits Shipping & Returns guide – your roadmap to a flawless cosplay experience! 🦸♂️
📦 Shipping Information
⏰ Order Processing Time
We work faster than Naruto’s Shadow Clone Jutsu to get your orders ready! All orders are processed within 1-2 business days after payment confirmation.
🚚 Shipping Methods & Time
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipping | When you need your cosplay fast! |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days after shipping | Budget-friendly option for patient heroes |
🌍 Shipping Areas: We ship worldwide! (Excluding some remote areas and parts of Asia – our delivery ninjas are still mapping those territories!)
🔄 Returns & Exchanges
⚡ Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
📋 Return & Exchange Process
Step 1: Check Eligibility 🎯
Before initiating your return, make sure:
- ✅ Item is in original condition (unworn, unwashed, no alterations)
- ✅ Original tags and packaging are intact
- ✅ Return request is within 15 days of delivery
- ✅ You have your order number ready
Step 2: Contact Our Support Team 📧
Email us at [email protected] with your return/exchange request. Use this template to make the process faster than Goku’s Instant Transmission!
📝 Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello OneHeroSuits Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Product Name: [Product Name – e.g., “Demon Slayer Costume”]
Reason for Return/Exchange: [Please describe the issue – size, damage, wrong item, etc.]
Preferred Solution: [Refund / Exchange for (specific product)]
Attachments: [Please attach photos of the item if there’s an issue]
Thank you!
[Your Name]
Step 3: Wait for Approval ⏳
Our team will review your request within 1-2 business days (we’re faster than All Might saving the day!) and email you:
- ✅ Return authorization
- 📋 Shipping instructions
- 🏷️ Return label if applicable
Step 4: Ship Your Return 📮
Package your item securely and ship to:
OneHeroSuits Sales Returns
11401 Totem Road
Anchorage, US 99516
We recommend using a trackable shipping service. Original shipping costs are non-refundable.
💰 Refund Information
Refund Timeline 🕒
- Processing Time: 3-5 business days after we receive your return
- Payment Method Refunds: 5-10 business days to appear on your original payment method
- Notification: We’ll email you when your refund is processed
Refund Methods
Refunds will be issued to your original payment method:
- 💳 Visa, MasterCard, JCB – Refunded to your card
- 📱 PayPal – Refunded to your PayPal account
🚫 Non-Returnable Items
To ensure the safety and quality of our cosplay community, the following items cannot be returned or exchanged:
- ❌ Entry-level Cosplay Bodysuit & Zentai (for hygiene reasons)
- ❌ Expert-level Cosplay Bodysuit & Zentai (for hygiene reasons)
- ❌ Opened or used costumes that cannot be resold
- ❌ Custom-made or altered items
- ❌ Final sale items (clearly marked during purchase)
🔁 Exchange Policy
We happily accept exchanges for:
- ✅ Size exchanges (subject to availability)
- ✅ Different color of the same item
- ✅ Different style from the same product line
Exchange shipping costs are the responsibility of the customer unless the exchange is due to our error.
📞 Need Help?
Our customer support team is ready to assist you faster than Levi cleaning up Titan mess!
📧 Email: [email protected]
🏢 Address: 11401 Totem Road, Anchorage, US 99516
⏰ Response Time: Typically within 24 hours
Thank you for being part of the OneHeroSuits cosplay family! We’re committed to making your character transformation journey as smooth as possible. 🎭✨
Happy cosplaying, heroes!
– The OneHeroSuits Sales Team