Hey there, cosplay heroes! 🦸‍♀️🦸‍♂️ At OneHeroSuits Sales, we want your cosplay experience to be as perfect as your favorite character’s transformation sequence! While we craft each costume with meticulous attention to detail (just like our Expert-level Cosplay Bodysuits), we understand that sometimes returns or exchanges are necessary.

⚡Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.

📦 Return & Exchange Process

1 Check Eligibility

Before initiating a return, please ensure:

  • ✅ Item is in original condition (unworn, unwashed, no alterations)
  • ✅ Original tags and packaging are intact
  • ✅ Return request is within 15 days of delivery
  • ✅ You have your order number ready

2 Contact Our Support Team

Email us at [email protected] with your return/exchange request. Use the template below to make the process faster than Goku’s Instant Transmission! ⚡

📝 Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello OneHeroSuits Team,

I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Product Name: [Product Name – e.g., “Demon Slayer Costume”]
Reason for Return/Exchange: [Please describe the issue – size, damage, wrong item, etc.]
Preferred Solution: [Refund / Exchange for (specific product)]
Attachments: [Please attach photos of the item if there’s an issue]

Thank you!
[Your Name]

3 Wait for Approval

Our team will review your request within 1-2 business days (we’re faster than All Might saving the day!) and email you:

  • ✅ Return authorization
  • 📋 Shipping instructions
  • 🏷️ Return label if applicable

4 Ship Your Return

Package your item securely and ship to:

OneHeroSuits Sales Returns
11401 Totem Road
Anchorage, US 99516

We recommend using a trackable shipping service. Original shipping costs are non-refundable.

💰 Refund Information

Refund Timeline

  • 🕒 Processing Time: 3-5 business days after we receive your return
  • 💳 Payment Method Refunds: 5-10 business days to appear on your original payment method
  • 📧 Notification: We’ll email you when your refund is processed

Refund Methods

Refunds will be issued to your original payment method:

  • 💳 Visa, MasterCard, JCB – Refunded to your card
  • 📱 PayPal – Refunded to your PayPal account

🚫 Non-Returnable Items

To ensure the safety and quality of our cosplay community, the following items cannot be returned or exchanged:

  • ❌ Entry-level Cosplay Bodysuit & Zentai (for hygiene reasons)
  • ❌ Expert-level Cosplay Bodysuit & Zentai (for hygiene reasons)
  • ❌ Opened or used costumes that cannot be resold
  • ❌ Custom-made or altered items
  • ❌ Final sale items (clearly marked during purchase)

🔁 Exchange Policy

We happily accept exchanges for:

  • ✅ Size exchanges (subject to availability)
  • ✅ Different color of the same item
  • ✅ Different style from the same product line

Exchange shipping costs are the responsibility of the customer unless the exchange is due to our error.

📞 Need Help?

Our customer support team is ready to assist you faster than Levi cleaning up Titan mess! Contact us at:

📧 Email: [email protected]
🏢 Address: 11401 Totem Road, Anchorage, US 99516
⏰ Response Time: Typically within 24 hours

Thank you for being part of the OneHeroSuits cosplay family! We’re committed to making your character transformation journey as smooth as possible. 🎭✨

Happy cosplaying, heroes!
– The OneHeroSuits Sales Team

document.addEventListener(‘DOMContentLoaded’, function() { // Smooth scrolling for anchor links document.querySelectorAll(‘a[href^=”#”]’).forEach(anchor => { anchor.addEventListener(‘click’, function (e) { e.preventDefault(); document.querySelector(this.getAttribute(‘href’)).scrollIntoView({ behavior: ‘smooth’ }); }); }); });